**Last updated 1/30/2023
BAREFOOT BABY POLICIES
PROCESSING TIMES AND SHIPPING
PLEASE REFER TO REFUND POLICY to learn about how we handle damaged items, lost items, or items shipped to the wrong address.
INTERNATIONAL SALES - We offer free shipping to all US states and territories. Other countries may require additional fees and costs from customs that are not included in our prices and which will not be reimbursed by Barefoot Baby.
Refunds and Exchanges
We ALWAYS strive to provide excellent products and great customer service. If you receive a product that is not satisfactory, we want to know about it. Please do not hesitate to contact us with any questions regarding our policies before or after purchase.
SUMMARY: We do not offer free returns. If you need to exchange a piece buyer will cover cost of shipping the product back, but Barefoot Baby will provide free shipping on the new piece. If the product returned is not in new condition (clearly worn or washed, torn, etc.) the refund will not be processed.
All custom orders can be purchased using a custom link provided by the seller. It is the responsibility of the customer to read all details included in the link. In most cases a mock up will be provided prior to printing. Once the piece is started REFUNDS WILL NOT BE ACCEPTED. If piece is approved by customer, no changes can be made and item will be shipped with no refunds accepted.
*** If custom piece is lost or damaged, lost or damaged policies apply.
If an item arrives damaged, please provide a picture of the damaged item to sales@BarefootBabyClothing.com. Message must be sent with provided pictures within one week of delivery date (as tracked during shipment).
Once message and pictures are received Barefoot Baby will provide a return label if item is expected to be sent back. Refund or replacement (determined on a case by case basis) will be provided at that time.
*No refund or replacement will be provided unless these procedures are followed.
PACKAGES DID NOT ARRIVE UNTIL AFTER HOLIDAY, BIRTHDAY, ETC.
Barefoot Baby items are printed by hand and may take up to 5 business days to ship. As long as pieces are shipped within that window (unless a delay is communicated to customer) BFB is not liable for shipping delays. Customers are welcome to file claims with shipping carriers. Please email sales@barefootbabyclothing if we can provide information to assist with those claims.
**If you need a piece quickly, please message us PRIOR to purchasing! We can expedite pieces on an individual basis, though delays in actual ship times are still out of our control and refunds will not be provided in those instances. Purchasing an expedited piece means we will make the item faster, not that delivery times are shorter.
ITEM SHIPPED TO WRONG ADDRESS
If the item was shipped to the wrong address because the wrong information was provided during check out Barefoot Baby is not responsible for additional shipping costs. If a refund is requested (and the item qualifies for a refund i.e. not a custom product) the refund will be provided with the cost of shipping deducted. If the order needs to be shipped a second time a custom listing for the cost of the second shipment will be sent, and must be purchased prior to the item being re-shipped.
If the item was shipped to the wrong place due to an error by Barefoot Baby, we will resend the item to the correct address at no charge.
ITEM IS LOST IN TRANSIT
If an item is lost and such is reflected in the tracking information, more time may need to be allowed for item to be recovered by USPS. If more than 1-2 weeks has passed with no update (accepted time varies throughout the year, as delays are more common during the holiday season), we will do our best to find the item or provide a replacement.
**If item is marked delivered by USPS it is not considered a lost item. If customer is unable to find item marked "delivered" and a wrong address or theft is suspected, customer must contact USPS or other mail carrier for investigation/claims.
If you would like to exchange a clothing item that has not been worn or washed, please return in its original packaging. The exchange must occur within one week of receiving the item. Barefoot Baby is not responsible for shipping charges to have the item sent back unless an error was made (i.e. wrong size or color sent), but we will pay to have the new item shipped. The new item will not be shipped until the old item has been returned to us undamaged.
*If exchange is requested due to damage, please follow damaged item policies.
All refund requests must be sent within seven days of delivery date (as noted on USPS tracking information).
If you are requesting a refund due to being unsatisfied with your product please do not hesitate to contact us! We would love to try to send a replacement item that meets your expectations.
Refunds requested because of damage must follow "damaged item" policies.
If the item meets our quality standards and return is being requested because customer changed mind about purchase, the item must be shipped back, undamaged, by customer.
Once the request has been sent and approved and the piece is received undamaged, a full refund of the initial cost of the piece will be issued.
FOR REFUNDS OR EXCHANGES please mail undamaged piece to:
Barefoot Baby Clothing
44 Depot Street
Marion, NC 28752